Shared Ownership Code
Shared Ownership Code
The Shared Ownership Code (“the Code”) is a code of practice for registered housing providers. It aims to ensure transparency, fairness, and improved support for shared owners in marketing, purchasing, and management of homes. All types of registered shared ownership providers (including housing associations, for-profit providers, and local authorities) can apply to adopt the Code.
From 3 November 2025, organisations will be able make their application to become a Code Adopter via our website. We will be in touch with all organisations who have previously registered their interest in becoming a Code Adopter. Organisations who have not yet registered their interest in being a Code Adopter, can complete the form here.
The Code seeks to:
- Raise standards to improve protections for current and future shared owners.
- Improve customer experience of shared ownership through a clear and fair understanding prior to purchase and support during ownership and at sale.
- Ensure best practice and drive consistency in the information available to customers, including ensuring transparency, fairness and awareness of what service levels to expect.
If you are a shared owner and would like to raise a complaint about your shared ownership home, please contact your provider in the first instance. If you are not happy with the response or resolution from your provider, you can escalate your complaint to the Housing Ombudsman Service here.
